Core Supervisory Skills

Once employees are promoted into management positions involving more authority and greater responsibilities, questions such as, “Now what do I do?” and, “How do I do it?” are often asked.

New supervisors face different pressures in terms of job responsibilities, the need for increased productivity and the needs of their staff.

In many cases, overwhelmed by so many more responsibilities, new supervisors work more effectively with accelerated training that focuses on understanding the various learning and personality styles. This aids in the communication and learning process of team players, developing ‘team building' strategies as well as learning to deal with new stresses of the job.

New supervisors may possess great technical abilities but generally still need training to adapt to their new role. In addition to what your organization may request, our supervisory course teaches the following outcomes; What's my role?, Understanding Individual Learning Styles, Creating the Right Workplace (team skills, negotiations, collaboration), Fundamental Coaching Skills, Motivation and Retention of Employees, Meetings and Stress Management.

Who Should Attend

• Group Leaders
• Team Leaders
• Supervisors

You Will Learn

• Create a “together WE can” work environment through intense collaboration
• Understand various learning and personality styles that helps communication and the learning process of employees
• Provide 360° feedback for greater efficiency
• Recognize and implement the traits of good leaders
• Effectively coach an employee through different situations in the workplace
• Develop motivating ‘team building' strategies
• Manage stresses associated with the new job
• Conduct effective meetings that produce results
• Recognize types of motivation and how to employ them effectively

Workshop Outline

What’s My Role?

• Defining the supervisor's roles and responsibilities including motivation, health and safety, productivity and feedback
• Qualities of successful leaders
• Concept of leadership
• How to give effective feedback
• Finding the communication balance

Understanding Individual Learning Styles

• Examining the Learning Cycle and what it means to a supervisor
• What are the three learning styles?
• How do I apply these learning styles to my employees?
• Increase your communication impact by understanding others

Creating the right workplace – team skills, negotiations, collaboration

• Distinguishing between win/lose and win/win situations
• Collaborative approach vs. Competitive approach
• Identifying the effects of a win/lose situation on the inter-group communication
• Ways to minimize confrontations and increase co-operation 

Fundamental Coaching Skills

• Defining your coaching role
• Understanding the impact coaching has on overall performance
• How to coach when an employee:         
  Demonstrates good performance
  Demonstrates poor performance
  Needs to be spoken to about a personal issue
  Is headed down a “dead-end road”

Motivation and Retention of Employees

• Defining what is and what is not motivation
• Learn how to motivate staff for greater productivity results
• Identifying three kinds of motivation and how they are used
• Understanding changing workforce values

Oh no, not another meeting!

• Identifying the common reasons for wasting time in meetings
• Reviewing key concepts about meetings
• The different types of meetings and the purpose they serve to the supervisor and the team

Stress Management Techniques

• What is stress
• Identifying stressors in my life
• How does stress affect me
• How to reduce / better handle stress
• Overcoming worry before it overtakes me